We may therefore have to temporarily or permanently alter the route, frequency, times and fares without prior notice. Unfortunately, given the nature of our business, and the difficulty of controlling the road space upon which we depend, there may be occasions when we simply cannot provide the standard of service which should be consistently expected and delivered.
Our employees work hard to ensure these services operate on a reliable and punctual basis every day and we take pride in providing a quality service to our customers. Our aim is to provide to our customers a reliable and friendly bus service to the highest standards of safety, comfort and cleanliness. The contact details of this Body are set out at the end of these Conditions. If you are not happy with the handling of a complaint, you can contact the Bus Appeals Body (the “Body”), an independent body which caters for the interests of passengers by providing an independent means of reviewing passengers’ complaints when these have not been settled with bus operators. If you have any query, suggestion or complaint, you can contact us by letter, telephone, through our website, on social media or by email, the details of which are set out at the end of these Conditions. We handle complaints with tact and consideration and, where we have failed, we will offer a sincere, speedy response together with a genuine commitment to avoid repeating the same failure.
We welcome suggestions and complaints as they help us to improve our services and help us to put things right when they have gone wrong.
BUS SIMULATOR 18, MAKE SURE THE PASSENGERS EATS FULL
If any court or competent authority decides that any provision of these Conditions is invalid, unlawful or unenforceable, the other provisions shall remain in full force. These Conditions are governed by the laws of England and you and we submit to the exclusive jurisdiction of the Courts of England. Where you have purchased a ticket from us for a journey which allows you to travel for part or all of that journey with another bus operator, you will be subject to the conditions of carriage of that other bus operator, and we accept no responsibility for the conduct of that operator and no liability to you as a result of that operator’s conduct. If, however, we use a subcontractor to provide the service we ordinarily operate, and for which you paid your ticket to use, these Conditions apply.
The Conditions which apply to you are those which are in force at the time you purchase a ticket, smartcard, pass, permit or other legitimate means of travel for our buses. Where we refer to the term “ ticket”, we treat this term to include a pass, permit or other legitimate means of travel unless the context otherwise requires. We reserve the right to alter these Conditions from time to time and without notice. Anyone who travels on one of our buses is covered by these Conditions, although your statutory rights are not affected. These Conditions also outline our legal obligations for how we run our services, and the ways in which you should conduct yourself when using our buses. These services include local bus services, school services, and contract services. These Conditions of Carriage (the “ Conditions”) apply to all of the bus services operated by Go North West in the United Kingdom. Last updated: 23 September 2021 Introduction
GO NORTH WEST LIMITED CONDITIONS OF CARRIAGE
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